FAQ | FREQUENT ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION FOR YOUR EXPERIENCE

The breakfast and dinner times at the hotel, the best plans in the area, the advantages we offer you when making your reservation through our website … and much other information useful that our guests usually ask us and that will surely help you organize your experience in our charming rural hotel.

Of course, if you have any other questions, we are at your disposal through our contact form, by phone through our profiles on social networks.

INFORMATION ABOUT SCHEDULES

From what time can you enter the hotel?

Our check in time is from 4 pm, for cleaning reasons. If the room is not occupied the night before, we have no problem that you can enter before that time. If you want to arrive earlier, please contact us. Check out is until 12.

What is the dinner schedule at the hotel?

Dinner hours are from 20:30 to 22:30. We will do two shifts, one at 8:30 p.m. and another at 9:45 p.m.

INFORMATION ABOUT RESERVATIONS AND EXCLUSIVE DISCOUNTS

Is the best price guaranteed by booking through the web?

Yes, on the web you will always find the lowest price compared to other agencies and web pages. To guarantee this, if you find it cheaper, with the same conditions, we will keep you the best price and we will refund the difference.

Is it safe to book through the web?

Of course, we work with external companies that guarantee the security and confidentiality of online payments.

Are there discounts and benefits for booking through the web?

Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:

  • 7% discount on all our rates for reservations on the web
  • 7×6 offer for long stays: If you make your reservation for a week, we will give you one night
  • Free visit on arrival and farewell gift: Only available for reservations through our website
INFORMATION ON HOW TO GET THERE AND PARKING

Is it difficult to get to the hotel?

No, it is simple, because we are in the middle of town. But it is important to follow these indications, some GPS are not up to date and the information is wrong:

You have to take the A277 exit of the A8 or E67, and the Franca exit. Through the N634 at Km. 284-285 you will find the town of La Franca and in turn the detour to enter the regional road AS346 that will take you for 3.5 km to the town of Tresgrandas. After passing the first single-family homes, you will find the Hotel Rural Valleoscuru.

Do you have a parking area?

We have a private and free outdoor parking for hotel guests that is located at the entrance of the hotel.

INFORMATION ABOUT PLANS & CIDER PRESS

When can you visit our cider press?

We normally do the visits in the morning, after breakfast. The visit is free. At the entrance we will give you all the information and do not worry that, if you want to see it, you will not leave without doing it.

What can be done in the area?

Here you have a lot of variety of plans that we will explain to you upon arrival, almost all related to nature. Hiking routes, visiting the beaches and the Blowholes, visiting charming towns in Asturias and Cantabria, various active tourism activities or enjoying the excellent gastronomy of the area.

ANTI COVID MEASURES AND OTHER INFORMATION OF INTEREST

Do you accept pets?

If you want to come with a pet, you must contact us in advance, since we only have one room to stay with pets and we will have to confirm the availability and specify the conditions.

What covid measures are you taking?

Here we leave you all the measures that we have implemented in the hotel to guarantee your safety. (Link to covid measures)

WE HOPE WE HAVE RESOLVED ALL YOUR DOUBTS BUT DO NOT FORGET THAT WE ARE AT YOUR DISPOSAL FOR OTHER QUESTIONS THAT YOU MAY ARISE