FAQ | FREQUENTLY ASKED QUESTIONS
CLICK AND BOOK ON OUR OFFICIAL WEBSITE WITH AN EXCLUSIVE 8% DISCOUNT
By selecting the non-refundable rate
FAQ | FREQUENTLY ASKED QUESTIONS
WE ANSWER YOUR QUESTIONS
Breakfast and dinner times at the hotel, the best plans in the area, the advantages we offer you when making your reservation through our website… and lots of other useful information that our guests often ask us and that will surely help you organize your experience in our charming rural hotel.
Of course, if you have any other questions, we are at your disposal through our contact form, by phone or through our social media profiles.
SCHEDULE INFORMATION
What time can I check in at the hotel?
Our check-in time starts at 4:00 PM for cleaning purposes. If the room is not occupied the night before, we are happy to accommodate you. If you wish to arrive earlier, please contact us. If you plan to arrive after 7:00 PM, please let us know and preferably check in online.
Check-out is by 12:00 PM.
What are the breakfast and dinner hours at the hotel?
Breakfast is from 8:30 AM to 10:30 AM. Dinner is from 8:30 PM to 10:00 PM.
INFORMATION ON RESERVATIONS AND EXCLUSIVE DISCOUNTS
Is the best price guaranteed when booking through the website?
Yes, on the website you will always find the lowest price compared to other agencies and websites. To guarantee this, if you find it cheaper, under the same conditions, we will maintain the best price and refund the difference.
Is it safe to book through the website?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and benefits for booking through the website?
Yes, we always offer the best price and also several extra discounts that you can only enjoy if you book through our website:
- Up to 8% discount for bookings made online by selecting our non-refundable rate
- Exclusive getaways starting at 2 nights, only available on our website
- 7 for 6 offer for long stays: If you book for a week, we’ll give you a free night
- Free visit to the cider mill and farewell gift: Only available for bookings made through our website
INFORMATION ON HOW TO GET THERE AND PARKING
Is it difficult to get to the hotel?
No, it’s easy since we are right in the village. But it’s important to follow these directions because some GPS devices aren’t updated and the information is incorrect:
You need to take exit A-277 from the A8/E67, the Franca exit. Via the N-634 at km 284–285 you’ll find the village of La Franca, where you turn onto the AS-346 county road, which will lead you 3.5 km to the village of Tresgrandas. After passing the first detached houses, you’ll see Hotel Rural Valleoscuru.
Do you have parking facilities?
We have a private outdoor parking lot, free for hotel guests, located at the entrance to the hotel.
INFORMATION ON PLANS AND CIDER WORKS
When can you visit our cider mill?
We normally offer tours in the mornings, after breakfast. The visit is free. Upon arrival we’ll give you all the information, and don’t worry—if you want to see it, you won’t leave without doing so.
What can you do in the area?
There’s a wide variety of activities that we’ll explain upon your arrival, almost all related to nature: hiking trails, visiting the beaches and the “bufones” (sea blowholes), exploring charming villages in Asturias and Cantabria, enjoying various active tourism activities, or savoring the excellent local cuisine.
OTHER INFORMATION OF INTEREST
Do you accept pets?
If you wish to come with a pet, you must contact us in advance, as we have only one pet-friendly room; we will confirm availability and specify the conditions.